User support form for TMPGEnc Authoring Works 7 Step 1: Your Information

How to contact you

Name:

E-mail address:

Retype e-mail:
@

Phone number:

Product information

Product name:

Version:

Language:

License serial number:

Host computer information

Operating system:

Processor model:

Memory size: GB

Storage free space: GB

CUDA function: Disabled Enabled Not sure

Vulkan function: Disabled Enabled Not sure

Playback system used for output checking

Player:
(Software or hardware.)

Input file source

Software generator:

Capture card or device:

Video format:

Selected Decoder:

If "Other" enter format:

Audio format:

If "Other" enter format:

Output file format

Generic format:

Audio format:

Video format:

Selected encoder:
(MPEG-2 and H.264/AVC output.)

Your question

Question or comment: (3000 characters max.)

[ 3000 characters remaining ]

Direction

Use this form to contact a Pegasys Inc. Technical Support Service representative for questions regarding TMPGEnc Authoring Works 7.

Complete the present form as accurately as possible. Articles in red are mandatory.

Once completed, click the "Check" button to display the form input verification page.